We’d love to have you on a future post!Ī lagniappe is a small, unexpected gift. If you would like to contribute to this week’s question, be sure to scroll all the way to the bottom of this post to find out how you can get involved. I wish you all a wonderful week and hope to see you here again. Our sincere gratitude to the 21 entrepreneurs who were kind enough to share their stories. Openly sharing your expertise and experiences is a huge asset to this blog and the readership. Such practices will leave your customers feeling like the precious commodity they truly are. Even if you make a mistake, the best solution is to own up, and do what it takes to exceed expectations to make things right. You only get one chance to make an impression, so you’d better focus on making it great, because customers never hesitate to share awful experiences. The stories that came flooding in were fantastic examples of great service that inspired business owners to raise the bar, as well as, not so great service that taught the lesson of what not to do. What’s the story behind your favorite customer service experience, where you were the customer, and what did you learn from it that you’ve applied to the way you do business with your customers? Often it’s the experiences we have when we walk in the shoes of the customer that open our eye to how we can do things better.
As business owners, we service customers.īut as consumers, we are the customer, and we want top-notch service just as much as anyone does.
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